Terms & Conditions

Effective Date: April 17, 2026

By accessing or using https://www.critpro.com, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

Eligibility

You must be at least 18 years old to use this site or purchase products. By placing an order, you confirm that you meet this requirement.

Orders and Payment

All orders are subject to acceptance and availability. CritPro reserves the right to cancel or refuse any order at our discretion, including for suspected fraud, pricing errors, inventory issues, or product availability.

By placing an order, you represent and warrant that you are authorized to use the payment method provided.

Prices are subject to change without notice. We reserve the right to correct pricing errors and cancel any orders arising from such errors.

Fraud Prevention and Order Verification

To protect our customers and prevent fraudulent transactions, CritPro reserves the right to review and verify any order prior to shipment. This may include requesting additional identification, verifying billing and shipping information, or contacting you directly.

Orders with mismatched billing and shipping information may be delayed, held for review, or canceled at our discretion.

We may require signature confirmation on high-value orders to ensure secure delivery.

If we are unable to verify an order or suspect fraudulent activity, we reserve the right to cancel the order and issue a refund if payment has been processed.

Legal Compliance

You are responsible for ensuring that any products you purchase are legal to own in your state, county, and city. By placing an order, you confirm compliance with all applicable laws.

Shipping and Risk of Loss

All orders are shipped via third-party carriers. Once an order has been transferred to the carrier, risk of loss and title passes to the customer.

Customers are responsible for providing accurate shipping information. CritPro is not responsible for orders delivered to incorrectly provided addresses.

CritPro is not responsible for carrier delays, lost packages, or delivery issues once marked as delivered by the carrier.

Returns and Refunds

All returns and refunds are governed by our Return Policy. By placing an order, you agree to these terms.

Chargebacks and Payment Disputes

By placing an order, you agree to contact CritPro directly to resolve any issue before initiating a chargeback or payment dispute.

Submitting a chargeback without first attempting to resolve the issue with us may be considered a violation of these Terms. We reserve the right to dispute any chargeback and provide supporting documentation, including order confirmation, shipment tracking, delivery confirmation, and communication records.

Product Use and Liability

Products sold by CritPro, including knives and tools, may be dangerous if used improperly. By purchasing and using our products, you agree to use them responsibly and assume all risks associated with their use.

CritPro shall not be liable for any injuries, damages, or losses resulting from the use or misuse of products purchased from this site.

Minimum Advertised Price (MAP) Policy

Certain products may be subject to manufacturer-imposed Minimum Advertised Price (MAP) policies. CritPro complies with these policies and reserves the right to limit sales, cancel orders, or restrict customers who attempt to circumvent them.

Intellectual Property

All content on this website, including text, images, and design, is the property of CritPro and may not be used without permission.

User Conduct

You agree not to use this website for any unlawful purpose or to submit harmful, abusive, or inappropriate content.

Third-Party Links

This website may contain links to third-party websites. CritPro is not responsible for the content or practices of those sites.

Site Availability

CritPro reserves the right to modify, suspend, or discontinue the website or any part of it at any time without notice. We are not liable for any interruptions or unavailability.

Errors and Inaccuracies

We strive for accuracy but do not guarantee that product descriptions, pricing, or other content is error-free. We reserve the right to correct any errors and cancel affected orders.

Disclaimer of Warranties

This website and all products are provided "as is" without warranties of any kind, either express or implied, to the fullest extent permitted by law.

Limitation of Liability

CritPro shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased from it.

Indemnification

You agree to indemnify and hold harmless CritPro from any claims, damages, or expenses arising from your use of the site or violation of these Terms.

Refusal of Service

We reserve the right to refuse service to anyone for any reason at any time.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Georgia.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

Contact Information

If you have any questions about these Terms, please contact us:

Email: support@critpro.com
Phone: (912) 380-6575
Location: Jesup, Georgia