Returns & Exchanges

At CritPro, your satisfaction is our top priority. Every purchase is backed by our quality guarantee. If you are not completely satisfied with your order, you may return it within 30 days of delivery.

Return Conditions

Items must be new, unopened, unused, and in resellable condition to qualify for a refund or exchange.

Return shipping is the customer’s responsibility unless we made an error with your order.

After you contact us to request a return or exchange, our customer service team will provide return instructions and the return address.

All original packaging, paperwork, parts, and accessories must be included.

Items showing excessive wear, damage, or missing components will not qualify for a refund.

Refund Process

Once your return is received, please allow up to 3 business days for inspection.

If approved, your refund will be issued to your original payment method within two weeks. Processing times may vary depending on your bank or card issuer.

If the item is not in resellable condition, we will contact you. At your request, the item can be shipped back to you.

Defective Merchandise

We make every effort to ensure you receive products free from defects. If you receive a defective item, you must notify us within 3 days of delivery.

How to Start a Return

Please contact us with your order number and details about the item you would like to return. We will respond promptly with instructions.

You can also email us directly at support@critpro.com for assistance.