Returns
FAMILY & VETERAN OWNED SINCE 2001
Returns & Exchanges
We make returns straightforward, with real support every step of the way.
What qualifies for a return
Item Condition
Items must be new, unused, and in resellable condition.
Original Packaging
Original packaging, paperwork, parts, and accessories must be included.
Return eligibility notice
Items showing excessive wear, damage, or missing components are not eligible for a refund.
Return shipping is the customer's responsibility unless we made an error.
Refunds & defective merchandise
Inspection Time
Once your return is received, please allow up to 3 business days for inspection.
Refund Timing
Approved refunds are issued to the original payment method. Bank or card processing times may vary.
Defective Items
If you receive a defective item, please notify us within 3 days of delivery.
How to start a return
Contact Us
Reach out with your order number and the item you'd like to return.
Get Instructions
We'll send return instructions and the correct return address.
Ship It Back
Pack the item with all original materials and send it back.
Refund or Exchange
Once inspected, we'll process your refund or exchange.
Questions about your return?
We're a small, veteran-owned team based in Jesup, Georgia, happy to help.