30-Day Returns & Exchanges for CritPro Orders
Returns & Exchanges
CritPro accepts eligible returns and exchanges for orders within 30 days, making it straightforward to resolve a purchase that did not work out as expected. Returned merchandise should be new, unused, and complete with the original packaging, paperwork, parts, and accessories whenever applicable. Our team reviews each return individually and is available to provide the correct return instructions before you send an item back.
What qualifies for a return
To qualify for a return, merchandise must be sent back in new, unused, and resellable condition within the applicable 30-day return period. Please include the manufacturer's packaging along with any paperwork, accessories, hardware, or other components that originally came with the product. Keeping everything together helps us inspect the return efficiently and determine whether it qualifies for a refund or exchange.
Item Condition
Items must be new, unused, and in resellable condition.
Original Packaging
Original packaging, paperwork, parts, and accessories must be included.
Return eligibility notice
Please inspect the item and make sure all original components are present before requesting a return. Merchandise showing excessive wear, use, damage, alteration, or missing components may not qualify for a refund because it can no longer be sold as new. Customers are responsible for return shipping costs unless the return is the result of an error made by CritPro.
Items showing excessive wear, damage, or missing components are not eligible for a refund. Return shipping is the customer's responsibility unless we made an error.
Refunds & defective merchandise
Once an eligible return reaches CritPro, please allow up to three business days for our team to inspect the merchandise and verify its condition. Approved refunds are issued to the original payment method, although the time required for the credit to appear can vary by bank or card provider. If an item arrives defective, contact us within three days of delivery so we can review the problem and provide the appropriate next steps.
Inspection Time
Once your return is received, please allow up to 3 business days for inspection.
Refund Timing
Approved refunds are issued to the original payment method. Bank or card processing times may vary.
Defective Items
If you receive a defective item, please notify us within 3 days of delivery.
How to start a return
Start by contacting CritPro with your order number and the item you would like to return so we can confirm the correct return instructions. After receiving those instructions, securely pack the merchandise with its original materials and send it to the return address provided by our team. When the package arrives, we will inspect the item and process the approved refund or exchange according to the return request.
Contact Us
Reach out with your order number and the item you'd like to return.
Get Instructions
We'll send return instructions and the correct return address.
Ship It Back
Pack the item with all original materials and send it back.
Refund or Exchange
Once inspected, we'll process your refund or exchange.
Questions about your return?
We're a small, veteran-owned team based in Jesup, Georgia, happy to help.