CritPro is committed to 100% customer satisfaction. That is why we stand by our iron-clad quality guarantee that if for any reason you are unsatisfied, you may return your purchase within 30 days of delivery.

Return Conditions:

  • You may return new, unopened, unused items within 30 days for a full refund (less shipping and handling).
  • Return shipping is the buyer's responsibility unless we've made a mistake in fulfilling your order.
  • Upon receiving your email request for a return or exchange, a customer service representative will email you return instructions with the address where you need to ship your item back.
  • All return items must be in "re-sellable condition" to qualify for a return or exchange.
  • Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 3 business days to inspect and process the returned item.
  • If the item is re-sellable, we will issue a refund to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
  • If the item is found not to be in a re-sellable condition, a customer service representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you at your request.

Note about "re-sellable condition": Items must be clean, unused, undamaged, and returned in original packaging, with all paperwork, parts, and accessories to ensure full credit. Items displaying excessive wear are not eligible for a refund. 

Defective Merchandise:

CritPro will make every effort to ensure that you receive products free from manufacturer defects. However, if you receive a defective product, you must report this problem using the notification procedure outlined above within three days of receipt. 

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.