Contact CritPro Customer Service

CritPro Contact Information

CritPro is a family- and veteran-owned business located in Jesup, Georgia, and we have been serving customers online since 2001. Our customer service team is available to help with questions about products, existing orders, shipping, returns, exchanges, and customer accounts. Whether you need information before placing an order or assistance after a purchase, contact us and we will help you find the information you need.

If you are contacting us about an existing order, please include your order number along with the name or product you are asking about. Providing those details helps us locate the order quickly and give you a more accurate response without unnecessary back-and-forth. For return or exchange questions, please contact us before sending merchandise back so we can provide the appropriate return instructions.

Messages are normally answered within one business day during our Monday through Friday business hours. Requests received after hours, on weekends, or on holidays will be reviewed when our office reopens. We are a small team, and customer questions are handled directly rather than being routed through a large third-party call center.

Send CritPro a Message

Use the contact form below to send us a message about an order, product, return, shipping question, or other customer service matter. Include as much relevant information as possible so we can give you a useful answer the first time we respond. If your question concerns a specific product, including the product name or SKU can also help us identify exactly what you need.