At CritPro, your satisfaction is our top priority. That’s why we back every purchase with our iron-clad quality guarantee — if you’re not completely satisfied, you may return your purchase within 30 days of delivery.
Return Conditions
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Items must be new, unopened, unused, and in re-sellable condition to qualify for a refund or exchange.
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Return shipping is the customer’s responsibility unless we made an error with your order.
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Once we receive your email request for a return or exchange, our customer service team will send you return instructions and the return address.
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All original packaging, paperwork, parts, and accessories must be included.
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Items showing excessive wear, damage, or missing components will not qualify for a refund.
Refund Process
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Once we receive your return, please allow up to 3 business days for inspection.
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If approved, a refund will be issued to your original payment method within two weeks. Processing times vary by bank or card issuer.
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If the item is not in re-sellable condition, we will contact you. At your request, the item can be shipped back to you.
Defective Merchandise
We make every effort to ensure you receive products free from defects. If you receive a defective item, you must notify us within 3 days of delivery using the return request process above.
How to Start a Return
Please contact us with your order number and details about the item you wish to return. We will respond promptly with instructions.